Refund & Return Policy

We want you to be satisfied with your purchase from Card Goblin TCG. This policy explains when you can return an item and how refunds are issued. [ADJUST THE WINDOWS, FEES, AND EXCLUSIONS BELOW TO MATCH YOUR ACTUAL POLICY.]

You may request a return within [NUMBER] days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging where applicable. [SINGLES / GRADED CARDS / SEALED PRODUCT MAY HAVE DIFFERENT RULES — SPECIFY THEM.]

• Opened sealed product (e.g. booster boxes/packs) once the seal is broken, except where required by law.
• Items marked "final sale" or "as-is" at the time of purchase.
• Gift cards and store credit.
• [ADD OR REMOVE EXCLUSIONS TO MATCH YOUR STORE.]

To start a return, contact us at [CONTACT EMAIL] with your order number and the items you want to return. We will provide return instructions. Items sent back without first requesting a return may not be accepted.

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within [NUMBER] business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Original shipping charges are non-refundable unless the return is due to our error (e.g. a wrong or defective item). Return shipping costs are [the customer’s responsibility / covered by us] — [CHOOSE ONE AND DESCRIBE].

If you receive a damaged, defective, or incorrect item, contact us at [CONTACT EMAIL] within [NUMBER] days of delivery with photos. We will arrange a replacement or refund at no additional cost to you.

The fastest way to exchange an item is to return the original (per this policy) and place a new order. [DESCRIBE ANY DIRECT-EXCHANGE PROCESS YOU OFFER.]

Questions about a return or refund? Contact Card Goblin TCG at [CONTACT EMAIL].